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Digital enterprise service management platform

Yanqianyun, a one-stop enterprise service management platform created by Zhenzhi Technology, covers IT, employees, and customer service management, helping enterprises optimize processes, improve efficiency, and enhance service quality, fully supporting business operations and continuous innovation.

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Yan Qianyun

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An efficient and intelligent integrated service platform helps enterprises build digital service hubs
AI Agents drive process automation, intelligent IT service management suites, intelligent knowledge management and application, continuous improvement, and DevOps integration
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IT Service Management (ITSM)
Based on the ITIL framework, quickly realize IT service process, standardization and automation

Based on the ITIL framework, quickly realize IT service process, standardization and automation

Enterprise knowledge asset accumulation and knowledge base construction

7*24 hours intelligent robot self-service

Integrate and embed core business systems such as ERP

Seamless integration with Feishu, WeChat and other office platforms

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Shared Services Management (SSC)
Build an enterprise shared service center to activate human efficiency and operational synergy

Unified service portal process closed-loop visualization

Intelligent knowledge accumulation to build enterprise knowledge base

Intelligent customer service supports self-service

Standardized process cross-departmental collaboration

Visual presentation of service performance evaluation

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Customer Problem Management (ITR)
Create a closed-loop customer service system to enhance collaborative value creation

Full-process service request management

Cross-departmental service coordination mechanism

Knowledge accumulation and intelligent recommendation

Service level and timeliness management

Intelligent order transfer and automatic order creation

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Yanqian Cloud, a full-stack AI application engine, drives intelligent business upgrades
Yan Qianyun AIGC platform focuses on the "last mile" of AI technology implementation. Through one-stop integration of multi-model interfaces, pre-made AI application templates and low-code tools,
it enables enterprises to quickly build secure and controllable private AI assistants and knowledge centers, and open up the entire process from model management, training deployment to business implementation, achieving cost reduction, efficiency improvement and intelligent upgrades.
  • Quickly build a private AI assistant
  • In-depth business system integration
  • Multi-scenario application
  • Safe and controllable
  • AI-driven automated process orchestration
  • Full process management
  • Intelligent upgrade
  • Professional operation and maintenance model
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Yan Qianyun empowers the entire IT operation and maintenance process to win the continued trust of customers
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