Digital enterprise service management platform
YQ Cloud, a one-stop enterprise service management platform created by ZKNOW, covers IT, employees, and customer service management, helping enterprises optimize processes, improve efficiency, and enhance service quality, fully supporting business operations and continuous innovation.
Based on the ITIL framework, quickly realize IT service process, standardization and automation
Enterprise knowledge asset accumulation and knowledge base construction
7*24 hours intelligent robot self-service
Integrate and embed core business systems such as ERP
Seamless integration with Feishu, WeChat and other office platforms
Unified service portal process closed-loop visualization
Intelligent knowledge accumulation to build enterprise knowledge base
Intelligent customer service supports self-service
Standardized process cross-departmental collaboration
Visual presentation of service performance evaluation
Full-process service request management
Cross-departmental service coordination mechanism
Knowledge accumulation and intelligent recommendation
Service level and timeliness management
Intelligent order transfer and automatic order creation
