In the process of jointly building a three-tiered operations and maintenance system with ZKNOW, we have deeply felt the value of a professional ITSM platform. Designed according to the "first-line acceptance - second-line support - third-line decision-making" process, the system uses an intelligent order distribution engine to accurately dispatch work orders. The multi-tenant architecture demonstrates its unique advantages when connecting with subsidiaries such as Bright Meat and Bright International. While maintaining the independence of each company's work order system, it also enables upstream and downstream collaboration of events through different tenants, truly building a digital operations and maintenance management platform for the group. ZKNOW has proven its exceptional adaptability within complex organizational structures. We wish Yan Qianyun's team continued service excellence and the platform will bring more empowerment and value to large group enterprises through their digital transformation.

As a pharmaceutical retailer with 10,000 stores nationwide, we partnered with ZKNOW to create a benchmark for digital transformation. Based on its low-code platform, we built a digital system covering 11 scenarios, including IT operations and maintenance and financial sharing. The intelligent work order engine automatically dispatches work orders for equipment failures nationwide, and configures intelligent dispatch rules for multi-level store architectures, allowing work orders to accurately reach local operations and maintenance personnel. Response time has been significantly improved. ZKNOW always provides answers to all inquiries and patient and meticulous service, ensuring the stable operation of the system for 23 months and processing a total of 800,000 work orders. This truly realizes the "one system for the whole country" goal and significantly improves cross-regional management efficiency. We look forward to continuing to deepen our cooperation with partners like ZKNOW who understand both technology and service.

After a year of using Yanqian Cloud, I've increasingly found it to be a rich, powerful ITSM platform. As our collaboration deepens, we're working with the Yanqian Cloud service team to explore the product's potential, continuously exploring areas like business tickets and intelligent inquiries. We hope that with the efficient support of the Yanqian Cloud service team, we can enable the platform to further empower IT and business operations.

Since 2021, the IT service platform operations team of Shanghai ZKNOW Co., Ltd. has been a trusted partner of Wanhua Chemical. Their 24/7 support and professional IT service platform operations and maintenance have served as a solid foundation for our business, effectively ensuring efficient and stable system operations and significantly reducing the risk of business interruption. ZKNOW, with its deep technical expertise and high-quality platform services, has brought us tangible value. We highly recognize their professional capabilities and service level and look forward to furthering our cooperation in the future, leveraging their advanced IT platform to jointly meet challenges and achieve win-win results.

YQ Cloud's intelligent assistant solution, from AI robots and customer service to work order processing, has comprehensively improved employee service efficiency, promoted intelligent knowledge management, and facilitated the company's digital transformation. It has reduced employee information acquisition time from an average of 25 minutes to 3 minutes, achieved an 87% AI resolution rate for basic issues, freed up 40% of customer service labor costs, reduced repetitive transaction processing costs by 52%, and reduced cross-departmental collaboration time by 65%. The user experience has been upgraded, employee service satisfaction has increased from 72 to 91, knowledge reuse has increased to 78%, and decision-making response speed has doubled.