Yanqianyun ITSM now supports DeepSeek integration! AI capabilities continue to upgrade

During the Spring Festival holiday, DeepSeek became a viral sensation online, sparking heated discussion. As a rising star in the field of large-scale domestic AI models, DeepSeek is continuously expanding the application boundaries of AI technology with its unique training methods, advanced model architecture, and powerful networked reasoning capabilities. Its "fast thinking" capabilities enable complex decisions to be made in record time, empowering investment analysis, customer service, knowledge management, and other fields, and helping enterprises transform into intelligent systems.

At the same time, we have also received many inquiries from customers: "Can Yan Qianyun AI be connected to DeepSeek?" Since the rise of AIGC technology, Zhenzhi Technology has focused on the AITSM field and actively explored and practiced. The core product "Yan Qianyun" continues to pay attention to and introduce cutting-edge AI technologies at home and abroad, and is committed to introducing the most cutting-edge AI technology into product services to help customers' IT service capabilities keep pace with the times. At present, Yan Qianyun has achieved docking with public clouds DeepSeek-V3 and DeepSeek-R1, and also supports docking with open source DeepSeek models privately deployed by enterprises. Yan Qianyun's already implemented AI application scenarios, such as intelligent customer service, intelligent bills of lading, work order diagnosis, service quality inspection, online customer service summary, call record summary, etc., can directly integrate the capabilities of the DeepSeek large model.

1 Yan Qianyun AI Robot: Intelligent Engine for Enterprise Services

Yan Qianyun provides AI intelligent robots for enterprise terminal employees, introducing large language model capabilities and combining advanced retrieval-augmented generation (RAG) technology. It integrates multiple capabilities such as information retrieval, neural retrieval models, multimodal processing technology, and generation models, greatly improving the robot's understanding ability and information processing efficiency.

AI robots are deeply integrated with private enterprise knowledge bases, enterprise information systems, and internet search engines, enabling comprehensive information acquisition and efficient circulation. Whether it's daily basic employee inquiries or complex business requests, AI robots can respond quickly and provide accurate answers, significantly shortening information acquisition cycles, improving employee self-service capabilities, and optimizing employee productivity, freeing up resources for business innovation.

2 Intelligent Operation and Maintenance: Building an Efficient Service Team

Yan Qianyun has created an intelligent operation and maintenance service system for the service team that is deeply integrated with AI technology. It has created multiple AI intelligent bodies through the AIGC engine, process engine, and low-code engine. Combined with historical work order processing records and information in the knowledge base, it can quickly understand user feedback issues, and fully collaborate and assist enterprise operation and maintenance personnel in service dispatch, problem diagnosis, solution recommendation, service quality inspection, etc., greatly improving IT service efficiency.

3 Knowledge Operation: Building an Intelligent Knowledge Management System

Knowledge assets are the cornerstone of AI applications. Yan Qianyun leverages the power of large language models to build a comprehensive KCS (Knowledge-Centered Service) system, establishing enterprise practices for knowledge creation, processing, sharing, and iteration that are closely integrated with the service process. By real-time monitoring and analyzing the response gaps of AI intelligent robots, knowledge contributors are urged to create knowledge in a targeted manner; a combination of various AI technologies enables the extraction and processing of online communication records, hotline call records, and service ticket records into new shared knowledge assets; visual knowledge contribution points and shared application statistics promote the enthusiasm of contributors to maintain continuous iteration of knowledge. Yan Qianyun helps enterprises achieve a highly efficient and high-quality knowledge management system and enhance the core competitiveness of enterprise IT services.

The emergence of the DeepSeek large model represents another major leap forward for China's AI technology. Zhenzhi Technology's mission is to leverage the more powerful AI capabilities brought to us by DeepSeek to implement specific AI applications, promote enterprise digital transformation and intelligent upgrades, help enterprises build efficient operations and maintenance systems and provide excellent user experiences, and achieve innovative service models and leaps in efficiency. By deeply integrating DeepSeek's advanced capabilities, Zhenzhi Technology will provide enterprises with more innovative and practical AITSM solutions, accelerating the arrival of the intelligent era.