Are you looking for a localized alternative to ServiceNow? Facing challenges like data compliance and local support for international ITSM tools, Zhenzhi Technology's Yan Qianyun may be the answer you've been waiting for!
Yan Qianyun, with its complete autonomy, deep local adaptation, and high cost-performance, has become the preferred ServiceNow alternative for many Chinese companies. Compared to international ITSM tools, Yan Qianyun better meets the actual needs of Chinese companies, particularly in areas such as compliance, localized services, and industry adaptability.
01 Meet domestic data security and compliance requirements
Yan Qianyun is compatible with trusted innovation and has independent and controllable technology. It can adapt to domestic operating systems such as Kylin, Tongxin UOS, and Euler, as well as domestic databases such as Renmin University of China Jincang, meeting the requirements of trusted innovation.
Supports Level 3 security certification and meets the audit requirements of state-owned assets supervision, China Banking and Insurance Regulatory Commission, China Securities Regulatory Commission and other industries.
Built-in functions such as data desensitization, operation auditing, and log retention ensure that the entire process of enterprise service operation and maintenance is traceable.
02 Deeply adapt to the organizational management model of Chinese enterprises
Core service management processes (based on ITIL practices)
Incident Management: Quickly record, diagnose, and resolve IT service disruptions and restore normal operations.
Problem Management: Identify and eliminate the root causes of IT problems to prevent recurrence.
Change Management: Standardize, evaluate, and implement IT changes to reduce risks and ensure business stability.
Service Request Management: Efficiently handle standardized user requests (such as permission applications and information inquiries) through the service catalog.
Knowledge management: Build and maintain a knowledge base to facilitate user self-service intelligent query and improve service support efficiency.
Service Level Management: Define, monitor and report on Service Level Agreements (SLAs) to ensure service commitments are met.
Yan Qianyun's intelligent functions are enhanced
Intelligent customer service: Provides 24/7 self-service, answers common questions, guides users, and seamlessly transfers to manual service when needed.
Smart Bill of Lading: Supports multiple methods such as text, voice, and images to easily submit service requests or report incidents.
Intelligent dispatching: Automatically assign work orders to the most appropriate handler or team based on rules or AI.
AI-assisted knowledge services: intelligently recommend knowledge articles and assist in generating knowledge drafts, making knowledge utilization more efficient.
AI-assisted operation and maintenance suggestions: Integrate or provide interfaces to support intelligent alarm analysis, auxiliary diagnosis, and provide preliminary solution suggestions.
Intelligent quality inspection: Automatically analyze service interaction records (such as work order processing and user satisfaction feedback), identify service highlights and shortcomings, and provide improvement suggestions.
Yan Qianyun Business Blueprint
Yan Qianyun's advantages and highlights
● Seamlessly connect with mainstream office ecosystems at home and abroad
Provide PC portal, mobile terminal, and WeChat mini-program service entrance.
By connecting to enterprise WeChat, DingTalk, Feishu, Teams and other system entrances, employees can directly submit work orders and check progress on commonly used office platforms.
ERP/MES and other application systems are integrated and embedded to achieve integrated business-IT management.
● AI+knowledge base helps enterprises build private domain think tanks
Multimodal knowledge processing. Supports automated text conversion and structured analysis of data such as images, videos, and audio. Combined with RAG technology, it builds an intelligent question-answering system to accurately respond to knowledge needs and break down information silos.
Intelligent customer service response. 24/7 self-service reduces service costs and pushes similar questions and related knowledge based on user questions during the conversation.
Supports cross-language search and response for foreign documents, overcoming language barriers.
Data -driven intelligent operation and maintenance
Built-in 20+ core indicators such as MTTR and SLA compliance rate, full-link closed-loop analysis, and precise location of service bottlenecks.
Automatically identify high-frequency recurring issues and push optimization solutions, and use real-time visual dashboards to quantify operation and maintenance efficiency.
Enriching support for enterprise expansion scenarios
